A Boutique San Francisco, California Hotel - The Prescott Hotel, a Kimpton Hotel

		Frequently Asked Questions General How do I view my reservation? When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations How do I view my reservation? Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question How do I view my reservation? Answer Use this link to view, modify, or cancel your reservation. Question What is check in/check out time? Answer Check in is at 3 pm and check out is at 12 pm. Question Do you allow smoking on property? In the rooms? Answer This hotel is completely non smoking. We do not allow smoking in our rooms, public areas or the restaurant. Question How much do you charge for high speed/wifi internet access? Answer We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces with Kimpton InTouch membership. Question Do you have high-speed wired and/or wireless internet access available? Answer Only wireless internet access is available throughout the hotel and guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer On-site free fitness facility with state of the art cardiovascular equipment, Universal gym and free weights from 6 am – 10 pm Question Do you offer room service? What are the hours? Answer We have room service from our award-winning Union Square restaurant, Postrio. A full breakfast menu is offering from 7 till 10 each morning, with lighter fare also available from 6 am to 7 am as well. For lunch and dinner, the café menu is then available for in-room dining from 11:30 am till 11:30 pm daily. Question Do you have a business center? Answer Business services available Question Do you have a pool? Answer No, we do not have a pool on property. Question Do you have a spa? What are the hours? Answer We do not have a spa, but we do offer In Room Spa services. You can visit our In Room Spa page for more details. Transportation/Directions Question How do I get to the hotel? Answer You can find directions on our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer We do not offer free or charged shuttle services but you may access transportation information on our Maps & Directions page. Question What are your cross streets? Answer We are located at Mason and Post St. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer We offer valet parking at the hotel for $44 per vehicle per night and $49 for oversized vehicles. We also offer a 25% discount on hybrid vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package Reservations Question How do I view my reservation? Answer Use this link to view, modify, or cancel your reservation. Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Yes, some of our rooms will accommodate rollaways and cribs. Due to fire codes, we cannot make them available for all rooms. The cost of a rollaway is $20 per night. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer You need to contact the channel through which you made your reservation. Question What is the minimum age requirement to check in to the room? Answer You must be 18 years of age with a valid ID to check in to the hotel. All alcoholic beverages will be removed from your honor bar at the time of check in. Question What is your cancellation/deposit policy? Answer We require a credit card at the time of booking. You must cancel outside of 24 hours prior to arrival (6 pm local hotel time) to avoid a one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change. Question Is my ID/passport required at check in? Answer A valid ID is required at the time of check in. Question What age do kids stay for free? Answer Kids 17 and under stay for free in existing bedding when accompanying an adult. Question Do you have connecting rooms? Answer We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed. Question Do you have ADA rooms? Answer We have ADA rooms at the hotel. We have some rooms with roll-in showers, wider doors and we have wheelchairs and bath chairs available for your convenience. If you have special needs and would like to get a guaranteed ADA room, please contact the hotel. Question Do you have an early departure fee? Answer Yes, an early departure fee in an amount of up to one night's room and tax may apply. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Breakfast: 7 am – 10 am Lunch and Dinner served daily in the bar/café: 11:30 am until closing No Reservations are accepted for breakfast, lunch or dinner Bar: Daily, 11:30 am – closing with café menu (extended menu 11:30 am – 4 pm) Accounting Question I have questions about my bill. Who do I call? Answer You may contact the hotel at 415.563.0303 and ask for the accounting department. Question What forms of payment are accepted to pay for my room? Answer We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks or cash. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Yes, pets are allowed at the hotel with no restrictions for those on our pet friendly floors. Question Do you have pet free rooms for those with allergies? Answer We do not have specifically designated pet free rooms; however, we do clean our rooms with HEPA-filter vacuums. Question Do you have pet sitting or dog walking services? Answer We do not provide pet sitting or dog walking services on property; however, we have recommendations for outside parties at a charge. Question How far do you have to walk to take your pet out? Answer We are located 1.3 mi from the nearest dog park (Alamo Square). Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer You may contact the hotel at 415.563.0303 and ask for the concierge services. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a Question? Contact Us

Frequently Asked Questions