Frequently Asked Questions | Prescott Hotel in San Francisco, CA

General

How do I view my reservation?: Use this link to view, modify, or cancel your reservation.
What is check in/check out time?: Check in is at 3 pm and check out is at 12 pm.
Do you allow smoking on property? In the rooms?: This hotel is completely non smoking. We do not allow smoking in our rooms, public areas or the restaurant.
How much do you charge for high-speed/WiFi Internet access?: We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces with Kimpton InTouch membership.
Do you have high-speed wired and/or wireless internet access available?: Only wireless internet access is available throughout the hotel and guestrooms.
Do you have a fitness center? What kind of equipment does it have? What are the hours?: On-site free fitness facility with state of the art cardiovascular equipment, Universal gym and free weights from 6 am - 10 pm
Do you offer room service? What are the hours?: We have room service from our award-winning Union Square restaurant, Postrio. A full breakfast menu is offering from 7 till 10 each morning, with lighter fare also available from 6 am to 7 am as well. For lunch and dinner, the café menu is then available for in-room dining from 11:30 am till 11:30 pm daily.
Do you have a business center?: Business services available.
Do you have a pool?: No, we do not have a pool on property.
Do you have a spa? What are the hours?: We do not have a spa, but we do offer In Room Spa services. You can visit our In Room Spa page for more details.

Transportation/Directions

How do I get to the hotel?: You can find directions on our Maps & Directions page.
Do you offer free shuttle service from the airport?: We do not offer free or charged shuttle services but you may access transportation information on our Maps & Directions page.
What are your cross streets?: We are located at Mason and Post St.
Do you have onsite parking? How much is parking? Is it included in my room rate?: We offer valet parking at the hotel for $48 per vehicle per night and $53 for oversized vehicles. We also offer a 25% discount on hybrid vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package

Reservations

How do I view my reservation?: Use this link to view, modify, or cancel your reservation.
Will your rooms allow rollaways/cribs/playards? Is there a charge?: Yes, some of our rooms will accommodate rollaways and cribs. Due to fire codes, we cannot make them available for all rooms. The cost of a rollaway is $20 per night.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?: You need to contact the channel through which you made your reservation.
What is the minimum age requirement to check in to the room?: You must be 18 years of age with a valid ID to check in to the hotel. All alcoholic beverages will be removed from your honor bar at the time of check in.
What is your cancellation/deposit policy?: We require a credit card at the time of booking. You must cancel outside of 24 hours prior to arrival (6 pm local hotel time) to avoid a one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.
Is my ID/passport required at check in?: A valid ID is required at the time of check in.
What age do kids stay for free?: Kids 17 and under stay for free in existing bedding when accompanying an adult.
Do you have connecting rooms?: We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.
Do you have accessible rooms?: Yes, we have accessible rooms. These rooms include modified bath tubs with bars and added facility. For more information on the accessible features of our hotel, click here.
Do you have an early departure fee?: Yes, an early departure fee in an amount of up to one night's room and tax may apply.

Restaurant

What are the hours of the restaurant/bar/lounge?: Breakfast: 7 am - 10 am
Lunch and Dinner served daily in the bar/café: 11:30 am until closing
No Reservations are accepted for breakfast, lunch or dinner
Bar: Daily, 11:30 am - closing with café menu (extended menu 11:30 am - 4 pm)

Accounting

I have questions about my bill. Who do I call?: You may contact the hotel at 415.563.0303 and ask for the accounting department.
What forms of payment are accepted to pay for my room?: We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks or cash.

Pets

Are pets allowed? Are there restrictions for weight, height or types?: Yes, pets are allowed at the hotel with no restrictions for those on our pet friendly floors.
Do you have pet free rooms for those with allergies?: We do not have specifically designated pet free rooms; however, we do clean our rooms with HEPA-filter vacuums.
Do you have pet sitting or dog walking services?: We do not provide pet sitting or dog walking services on property; however, we have recommendations for outside parties at a charge.
How far do you have to walk to take your pet out?: We are located 1.3 mi from the nearest dog park (Alamo Square).

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?: You may contact the hotel at 415.563.0303 and ask for the concierge services.

Meetings

How do I book a meeting?: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
How can I create a unique atmosphere during my meeting?: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
Do you offer special group rates?: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
Need more information about booking a meeting at a Kimpton Hotel?: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
How can I book a wedding at a Kimpton Hotel?: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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